Q: What should I expect for my first appointment?
A: First appointments must allow an extra 15 minutes for completion of an intake form, which allows your therapist to review your medical history, health concerns, and any “trouble spots” that you may have. All clients must fill out these intake forms as a regular part of treatment. After the intake, the therapist will instruct you to remove any jewelry or gum, and will step out of the room so that you can undress. Before leaving, your therapist will instruct you to get on the table, under the covers, and will also tell you to start face up (“supine”) or face down (“prone”). If you have any questions at any time, please let your therapist know. No question is a silly question! Those receiving chair massage will also fill out a short intake and release form and will remain clothed.
Q: I had a massage before, but I had a bad experience and/or it hurt!
A: Massage is not intended to hurt, whether old or young, male or female. The important thing is to relax, breathe, and communicate with your therapist. We are here to serve you and will gladly make adjustments to pressure or adjust techniques used. If therapeutic work (not just “relaxation”) is requested, some pressure to work out the affected areas might be necessary. On a 1-10 “pain scale” with 1 being light/ticklish and 10 being deep/painful, therapeutic work is often in the 5-7 range, but it depends on the techniques used. Open communication is what is most important in this case. You will find that Revolve Massage Therapy encourages communication between therapist and client in order to achieve the desired results.
Q: I’m sort of self-conscious. What if I don’t like a part of my body? Do I have to get undressed?
A: The great thing about being human is that we’re all different. Your therapist has worked on hundreds of different bodies and all body types as well as encountered people with hair, burns, scars, wrinkles, lumps, bumps, and bruises! We are not making light of the situation, because we respect you and where you are at, but rest assured that there is no judgement of our clients at Revolve, only a sincere focus on their well-being and providing a great experience. We have done massage on people who are clothed, nude, and everything in between. We’ll be honest; Many massage techniques are best performed when the client is undressed, but this is about you. Talk to us and we’ll discuss anything that you are unsure of. Please note that the client’s body is always properly draped to expose only the area being worked on.
Q: Do you have gift certificates?
A: Yes, we offer gift certificates. Purchase them online or in person for any amount or for a specific service. We mail them at no charge to you or to the recipient.
Q: What types of payment do you accept?
A: We accept cash, money order, credit cards or bank transfers via Paypal, and personal checks (for established customers). You do not have to have a Paypal account to use credit cards, but Paypal has an option for registered users to complete Electronic Payments from their bank accounts as well. It is a safe, secure, and flexible method of payment. We can offer receipts at your request.
Q: Do you bill insurance? Do you work with doctors?
A: At this time we are unable to bill insurance. Some people with a prescription have successfully sought reimbursement from Flexible Spending Accounts, but this is between the client and their plan administrator or employer. We have and will work with doctors, provided that we have a signed release from the client. Some conditions require coordination of care, as massage can and does affect the body’s systems.
Q: What is your general policy for missing appointments or appointments that I have to end early?
A: We have a 24-hour cancellation policy. If you do not call to cancel within 24 hours of your appointment time, you will owe the full base fee. Kindly notify us as soon as possible if you must cancel an appointment. If you find a person to take your appointment the fee is waived.Massage time includes approximately 2-5 minutes for evaluation and client dressing/undressing. First appointments must allow approximately 15 extra minutes for forms and initial consultation (at no additional charge). If client is tardy for their massage session, therapist will work within the available time left and the full fee must be rendered. Approximately 10 minutes total for set-up and tear-down of most services is included in the price and does not impact table time. Client must be properly draped at all times. Massage services can and will be terminated if client acts inappropriately (i.e.: seeking sexual massages). Revolve Massage Therapy offers therapeutic, non-sexual massage services only. Client has the right to terminate their session at any time. If any session is terminated by the client ahead of schedule for any reason or by the therapist for client inappropriateness, the full fee must still be rendered.
Q: I’m pregnant or just getting over an injury/illness. Can I get massage?
A: We reserve the right to request a doctor’s note (including their practice contact information) prior to receiving massage. Massage is great and safe for most pregnancies and many other health conditions you may be recovering from. However, it’s a good idea to take precautions before massage is performed for your safety and for our records. For your convenience, a release form is provided HERE.
Q: Do I have to fill out paperwork?
A: All clients will fill out paperwork related to their health and injury history. This also allows the client to review our policies and their rights as massage clients. On-site (i.e. party or event) clients also have a form specific to those services. We allow first-time clients to fill out their forms prior to the appointment if they wish. Please send an e-mail or call for advanced paperwork. Additionally, filling out paperwork will not affect the appointment duration of first-time clients. You only need to fill out intake forms once.
Q: What is your cancellation policy?
A: Revolve Massage has a 24-hour cancellation policy. If you do not call to cancel within 24 hours of your appointment time, you will owe the full base fee. Kindly notify us as soon as possible if you must cancel an appointment.
Q: Are you hiring?
A: Not at this time. Thank you for your interest.
